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    Challenges

    • Legacy software didn’t offer online permitting and licensing 
    • Public works department was paper-based 
    • Needed to integrate the 311 system with code enforcement 

    Why Accela

    • Allowed a phased implementation 
    • Pre-configured modules simplified implementation 
    • One robust system enables all city departments to share information  

    Benefits

    • Online application process is faster for citizens and city staff 
    • Easy-to-use mobile app allows building and housing code enforcement staff to conduct inspections on their phones  
    • Scalable platform integrates with other systems 

    We’re able to perform the inspections in the field using Accela’s mobile app.

    Brett Flodine, Enterprise GIS manager - City of Hartford

    Success Story
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