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    Challenges

    • Citizens couldn’t access the building permit process online 
    • Building officials couldn’t access records from the field 
    • No IT department 

    Why Government Solution

    • Brought the building permit process online 
    • Building officials can access records from the field with a tablet 
    • Significantly reduced workload

    Benefits

    • Combined four departments into a single online system, with each department having its own module 
    • Records are accessible remotely 
    • Self-service kiosk for citizens

    I couldn’t be happier with the software, where it’s going, and what we’ll be able to do with it… It’s completely transformed how we do business.

    Ray Martin, Building official - Town of Ellington

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