Challenges
- Citizens couldn’t access the building permit process online
- Building officials couldn’t access records from the field
- No IT department
Why eGovernment
- Brought the building permit process online
- Building officials can access records from the field with a tablet
- Significantly reduced workload
Benefits
- Combined four departments into a single online system, with each department having its own module
- Records are accessible remotely
- Self-service kiosk for citizens
"I couldn’t be happier with the software, where it’s going, and what we’ll be able to do with it… It’s completely transformed how we do business."
Ray Martin
Building official, Town of Ellington
