Challenges
- Legacy software didn’t offer online permitting and licensing
- Public works department was paper-based
- Needed to integrate the 311 system with code enforcement
Why eGovernment
- Allowed a phased implementation
- Pre-configured modules simplified implementation
- One robust system enables all city departments to share information
Benefits
- Online application process is faster for citizens and city staff
- Easy-to-use mobile app allows building and housing code enforcement staff to conduct inspections on their phones
- Scalable platform integrates with other systems
"We can perform the inspections in the field using Accela’s mobile app."
Brett Flodine
Enterprise GIS manager, City of Hartford
