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About Amanda

Developed by Calytera, a GovTech 100 company with 25+ years of expertise, Amanda helps governments digitize and automate critical business functions that increase citizen engagement and drive economic growth.

From permitting planning, licensing, and service requests to inspections and code enforcement, Amanda empowers government agencies to automate, track, and analyze their core processes. Amanda also makes eGovernment secure with advanced technologies for authentication, access control, and encryption that correspond to the security and compliance needs of today’s agencies.

Vision33 delivers the Amanda platform to give government agencies the ultimate flexibility in their approach to modernization. Delivered as a cloud-based or on-premises solution, adopting Amanda is flexible and easy. It’s no wonder over 350 government agencies use Amanda to improve citizens’ experiences and boost growth.



Vision33’s Amazon Cloud, makes the Amanda Platform available through the cloud. This allows government agencies to focus on serving citizens rather than running business software and managing infrastructure. No matter the size of your business, Vision33’s Amazon Cloud frees you from the limitations of on-premises technology deployments.

Many government agencies have shifted their business applications to the cloud. This is because cloud-based platforms eliminate the up-front costs of hardware and software and the need to have staff with highly technical troubleshooting skills. Vision33’s Amazon Cloud also virtually eliminates downtime of your critical services, as a network of local and regional data centers ensures business continuity.

When you adopt Amanda in Vision33’s Amazon Cloud, you gain the flexibility to add, delete, and try new business services. This is a crucial capability for government agencies adjusting to changes in regulations or new methods of citizen engagement, such as mobile support.

Vision33’s eGovernment team has extensive experience in both cloud-based and on-premises deployments. Together, you’ll assess your government agency’s needs and choose the deployment model best for your goals.

Key Features

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Key Features

The feature-rich Amanda platform ensures you can run your agency from a single, unified location. Key features include:

  • Consolidated information: A single database holds all your data – property, people, assets, vehicles, etc. 
  • Public access: Customers can apply, submit, track, manage, and pay online.
  • Third-party access: Internal and external teams can securely access data in a role-based manner.
  • Mobility: Field staff can access, share, store, and upload information on the go.
  • Multi-layered security: World-class authentication, access control, and encryption minimize risk.
  • Customize: Customize workflows and processes based on your rules and regulations.
  • Integrate: Connect easily and seamlessly with other apps and platforms.
  • Scale: Add databases and apps without limits.
  • Utilize dynamic workflows: Manage tasks and activities effectively with the workflow engine.

Best Practice Solutions

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Best Practice Solutions

The Amanda Platform is an integrated solution that delivers citizens 24/7 access to government services. Your staff will have an automated system that eliminates manual processes and streamlines business processes enabling communication and collaboration across departments and third-party applications.

Amanda is designed using modern technology to comply with open standards and is easily configurable to meet the changing needs of all levels of government to automate the business processes related to all aspects of permitting, planning licensing, service requests, inspections and code enforcement.

Amanda manages all types of electronic submissions, applications, integrated workflows, reviews, exams, renewals, audits, fees, complaints, comments, investigations, certifications, compliance activities, and more.

Powered by the robust and configurable nature of the Amanda Platform, targeted pre-built Best Practice Solutions are available for Building & Land Management and Environmental Health Solution.

Agencies leverage Amanda’s Best Practice Solutions to model, deliver, and administer the critical processes that drive the highest levels of citizen services. From a cost perspective, built-in automation minimizes the need for manual intervention and ensures that implementation services are delivered quickly and efficiently.

Value for Customers

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Value for Customers

Government agencies enjoy a wealth of benefits when they move citizen services online with the Amanda platform. Several benefits stand out for making the daily lives of citizens and agency personnel easier.

Amanda’s unified database allows agencies to consolidate applications and map business processes across departments to create a common framework for many services. Further efficiencies arise when agencies digitize and automate their business processes, including eliminating paper waste, errors, and manual labor.

Mobile workers improve productivity, as they can use their mobile devices to perform common tasks while in the field. They can adjust to changing situations in real time and provide faster answers and feedback to citizens and contractors.

For citizens, engaging with their local government with multiple channels, particularly online and mobile channels, gives them back precious time in the day. Rather than time-consuming visits to agency offices, citizens (and contractors) can transact with an agency at their convenience – anywhere, anytime. Happy citizens translate to faster revenue growth for agencies.

Amanda Services

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Amanda Services

At Vision33, we provide comprehensive end-to-end implementation services for Amanda customers. We’re a Platinum Amanda services partner and have performed 30+ Amanda implementations. Be it through a new implementation, an upgrade or by providing staff augmentation resources, our eGovernment professionals are continuously assisting government agencies throughout North America realize maximum value from their investment in the Amanda Platform. We ensure Amanda is configured to fit your agency’s needs and deployed on time and on budget.

We recognize the value of Amanda’s flexible deployment options and offer both on-premises implementation services and hosting of the Amanda Platform in Vision33’s Amazon Cloud. Working together, we’ll determine which deployment option best suits your government agency’s needs and goals.

Vision33 is a proven partner committed to serving government agencies with reliable solutions like the Amanda Platform.

For more information about Amanda services, please contact us.

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