Swagelok Stuttgart Customer Success Story

Project Info
Read our Swagelok Stuttgart success story to see how they merge sales & support with Vision33’s Saltbox Integration Platform.
Client
Swagelok Stuttgart
Location
Reutlingen, Baden-Württemberg, Germany
Industry
Industrial Automation
Product Type
Fittings, valves, regulators, assemblies and systems
Solutions
SAP Business One,
Vision33 Saltbox


Challenges
- No seamless connection between Salesforce CRM, Zendesk, and SAP Business One
- Sales professionals had difficulty seeing what was happening in customer accounts
- Manual processes were slowing down the team
Why SAP Business One and Vision33 Saltbox
- Includes a pre-built SAP Business One-Salesforce integration
- Provides Salesforce-Zendesk integration
- Allows Swagelok to keep its best-of-breed apps without buying more ERP licenses
- Implements rapidly
- Makes working from home easy
- Offers payment functionality and direct customer access to a new online learning environment
Benefits
- Changes in SAP Business One appear in Salesforce in real-time
- Streamlined quoting and customer support
- Quotes are more responsive to customer needs
- Higher sales rates and shortened sales cycles
We were elated to find we could use Saltbox to integrate Business One and Salesforce. It meant we could keep our best-of-breed apps without having to buy more ERP licenses.
Ekard Messmer, Director Custom Solutions & Operations - Swagelok Stuttgart


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