FortPro Customer Success Story

Project Info
FortPro Paves the Road to Success With the Vision33 Customer Portal. Empowering customers with a personalized self-service gateway from Vision33.
Client
FortPro
Location
Miami, Florida, United States
Industry
Wholesale Distribution
Product Type
Research, design, and distribution of heavy-duty truck parts
Employees
25
Solutions
Vision33 Portals
Website

Challenges
- Order processing was manual and done via email
- The small workforce was overwhelmed by recurring orders
Why Vision33 Portals
- Customers are empowered with a secure, personalized self-service gateway
- Account information comes from SAP Business One in real-time
- Customers have 24/7 access to billing, quotes, orders, service calls, and reports
Benefits
- Manual processes were eliminated
- Salespeople have more time to focus on promotions and new products
- Customers have a convenient service, and the company saves time
The Customer Portal is great for everyone - our customers get convenience, and we save time and money and can grow our customer base without hiring more people.
Marlon Romero, President - FortPro


Learn What Vision33 Portals Can Do For You