Customer Portal

Empower Your Customers Around The World With 24/7 Self-Service Access To Their Account Information

Key Features

Account details are pulled in real-time from SAP Business One, ensuring customers view the most recent data and transactions. Even invoice changes are updated on the portal in real time, ensuring your customers have up-to-the-minute answers.

A multi-lingual support feature allows Customer Portal content to be displayed in any spoken language. Customers can make payments and view reports, balances, invoices and pricing in any currency they're comfortable with.

Customers can easily view profile information, review sales order history, place new orders, track order shipment, check on service calls, and access billing and payment information.

Customers can easily pay their bills and ACH payments online by credit card. This allows you to streamline payment transactions and benefit from lower fees and quick transactions.

With an easy-to-use Order Pad interface, your customers can add items to an order, instantly re-order at their convenience, and view the status of their order. Your customers will have an easier way to buy from you, and your fulfillment and AR teams will no longer need to field customer phone calls and emails about orders.

Give your customers unique username and password-protected access to their information and account details. End users can request forgotten passwords be automatically reset.

With a customizable front-end, the Customer Portal provides another opportunity to continuously build your brand, while providing you with new marketing opportunities.

Providing your customers with 24x7 access to their own data means you can move in a paperless direction, reducing time and materials related to accounting and customer service. No more printing and mailing invoices, and no more time-consuming inquiries about orders.

Benefits

• Self-Service Access: Improve customer satisfaction by providing 24/7 self-service access to account information.

• Increase Cash Flow: Free up cash flow with an integrated quote-to-order-to-cash process.

• Increased Order Accuracy and Less Administrative Work: With tight integration between SAP Business One and Customer Portal, you only need to enter order information once, reducing administrative effort and increasing the accuracy of the data entered.

• Enhanced Communication: Detailed reports, invoice and order status and shipping details available where and when your customers need it. Reduce the routine day-to-day administrative inquiries that distract from the bigger picture of growing your business.