Sometimes your customers want to talk to you. Sometimes they don’t. Either way, Zendesk makes conversations easier so you can build better customer experiences. Zendesk’s CRM software for support, sales, and customer engagement offers features that let customers help themselves, engage in a live chat, exchange messages, or initiate phone calls. Support software makes it easy for conversations to flow seamlessly across channels, regardless of where the conversation started – email, Twitter, Instagram, even a YouTube comment. An internal helpdesk in the support software creates a consumer-like experience for your employees, making them happier and more productive. Zendesk’s sales software includes tools that turn conversations into conversions. Businesses using this software see more productivity, better processes, and clearer visibility into their pipelines.
Stellar customer service is critical for success, and Zendesk helps you provide that service. But it also means you’re storing and organizing a lot of customer and conversation data – data you’ll need to move into an accounting or enterprise resource planning (ERP) solution. That’s where things can get complicated. Transforming the data requires workflows, time, and manpower, and mistakes are costly.
